ITsupport

IT Support

Contacts for speedy and efficient solutions for IT issues:

Miles Technologies

Miles Technologies supports our Infrastructure (Networks, Servers) and the security of our environment (called Tier 2 support). You should contact them first when:

  • The office loses connectivity
  • You have a concern about the security of your computer
  • You need recovery of deleted files or need a previous version of a file
  • You need Tier 1 (Laptop hardware and peripherals) support for Wall office users
  • You have VPN Connection Issues (Please Note: If you have issues with connectivity from home – re-boot your home router before contacting anyone)

NOTE: WVD users – please note that you do not have to be connected to the VPN to use your WVD. The VPN connection gives you access to the production drives and BST on your local machine.

Contacting Miles Technologies:

By phone, call 856.439.0999

By email at helpdesk@milestechnologies.com

By laptop chat session, access the contact information by left mouse clicking on the up arrow, on your task bar, in the lower left (^), circled in red in the image below. Then right mouse click on the “M” to open up the support contact options.

Expectations for response time:

Miles should respond with 1 hour that your request has been received. If your need is an emergency and Miles, Chas, Sylvia, or John are not able to respond, then please give me a call.

Jim La Maire, CIO

o. 732.584.0486 / c. 732:221:0278 / jlamaire@psands.com

In House Support:

Chas Henderson

o. 732.584.0654 / chenderson@psands.com

Tier 1 support in Warren and the regional offices (other than Wall)

  • Laptops, laptop replacements and peripherals – Keyboard, Mouse, Monitor, Docking Port
  • Desk or boardroom connectivity issues, TVs, HDMI cables, ports, speakers, etc.
  • Basic Standard Software – Microsoft365 (Excel, Word, Teams, PowerPoint), Foxit (PDF)

Sylvia Gacek

o. 856.888.5014 / sgacek@psands.com

WVD issues, always CC Sylvia in emails to Miles

Revit, Navisworks, ReCap, Dynamo, Enscape, Revit template, library and families, Model setup and troubleshooting, and BIM standards

John McNair

o. 732.584.0381 / jmcnair@psands.com

Design Software Support and management, PS&S drawing standards, Digital Sign & Seal, WVD setup, Autodesk accounts, Project Setup, Production drive access issues

Helena Dimitrov

o. 732.584.0472 / hdimitrov@psands.com

SharePoint Access issues

Jim La Maire

o. 732.584.0486 / jlamaire@psands.com>

File Restoration of archived projects (from the P drive prior to the Warren office relocation), please CC John McNair. Whitelisting domains for OneDrive sharing outside of PS&S.

Emergency Computer or WVD Access

We have loaner Design Discipline computers and Design Discipline WVDs – Contact John McNair and Chas Henderson.